Privacy Policy
This Privacy Policy explains what data Window Cleaning Manager ("the App") collects, why, and how it's handled. The App is a tool for service businesses (window cleaning, gutter cleaning, etc.) to manage their own customers, routes and scheduling.
Who this applies to
There are two kinds of people whose data this App touches:
- Business users — the people who sign up for and use the App (owners/admins and their staff).
- Business users' own customers — the people a business enters into the App to manage their round (names, addresses, phone numbers). We do not have a direct relationship with these individuals; the business using the App is responsible for having a lawful basis to hold their information (e.g. an existing customer relationship) and for responding to their requests about it.
What we collect
- Account data: your name and email address (used for sign-in), and the business name/service type/working hours/service area you enter during setup.
- Customer data you enter: names, addresses, phone numbers, gate codes/access notes, pricing, payment status, and job/visit history for the customers on your own round. This data is scoped to your business only — other businesses using the App can never see it (enforced server-side, not just hidden in the app).
- Location: the App works out map coordinates from the addresses you enter (or you place a pin yourself) and stores them against that customer record, for the map and route planning.
- Payment status, not payment details: the App stores whether a customer has paid and optional links to your own Stripe/Revolut payment page — it does not collect or store card numbers itself. Platform subscription payments (a business paying Window Cleaning Manager for the service) are handled entirely by Stripe; we never see or store your card details.
What we don't do
- We do not sell your data or your customers' data.
- We do not use your data for behavioural advertising or ad tracking.
- We do not share customer data with anyone outside the business that entered it, except the service providers below (needed to run the App itself, not for their own marketing purposes).
Service providers we use
- Supabase — hosts our database and handles sign-in. All the data above is stored here.
- Stripe — processes the business's subscription payment to Window Cleaning Manager. Stripe has its own privacy policy governing payment data it collects directly.
- OpenStreetMap — to put customers on the map, the address you enter for a customer is sent to OpenStreetMap's address lookup service (Nominatim), and the map images themselves are loaded from OpenStreetMap. No names, phone numbers or payment details are sent.
- postcodes.io — if OpenStreetMap can't find an address, only its postcode is looked up here to place an approximate pin on the map.
- WhatsApp — the App can open a pre-filled WhatsApp message to a customer via a standard "click to chat" link; this opens WhatsApp itself on your device and we don't see or store the message.
How long we keep data
We keep account and customer data for as long as the account is active. You can permanently delete your own account and, if you're the only person using your business, all of that business's data, at any time from inside the App (business owners: Admin → Settings → "Delete my account"; staff: the Today tab). If you're not the only admin, deleting your account removes your own login only; ask your business's admin to remove customer data you're no longer allowed to hold.
Your rights
Depending on where you're located, you may have rights to access, correct, export or delete your personal data. Account owners can do most of this themselves inside the App. For anything else, contact us at andrewcunningham9911@hotmail.com.
Children
The App is a business tool and is not directed at children. We do not knowingly collect data from children.
Changes to this policy
We may update this policy as the App changes. Material changes will be reflected here with an updated "Last updated" date.
Contact
andrewcunningham9911@hotmail.com